Privacy Policy

1. Introduction

At Franklyn Travel Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard the data you provide to us through our website and booking services.

2. Information we collect

To provide you with our high-quality travel services, we may collect the following information:

• Personal identifiers: Name, email address, phone number, and nationality.
• Booking details: Hotel name or accommodation address for pickups, travel dates, and number of participants.
• Payment information: Credit card details or other payment information (processed securely through encrypted third-party payment gateways).
• Technical data: IP address, browser type, and usage data collected through cookies to improve your experience on our website.

3. How we use your information

We use the data we collect for the following purposes:

• To process and confirm your excursion bookings and transfers.
• To communicate with you regarding your tour schedule or any changes to your itinerary.
• To provide customer support and respond to your inquiries.
• To send you promotional offers and updates about our services (only if you have opted-in to our newsletter).
• To improve our website functionality and personalize your user experience.

4. Data sharing and third parties

Franklyn Travel Tours does not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners when necessary to fulfill our services, such as:

• Payment processors to complete your transactions securely.
• Specific tour operators or transportation partners involved in your scheduled activities.
• Legal authorities, if required by the laws of the Dominican Republic to comply with legal obligations.

5. Data security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers’ database, accessible only by those authorized with special access rights to such systems.

6. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request the correction of any inaccurate information.
• Request the deletion of your personal data from our records, provided it is not required for legal or administrative purposes.
• Opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails.

7. Use of cookies

Our website uses cookies to enhance navigation and analyze site traffic. You can choose to disable cookies through your browser settings, although this may affect the functionality of certain parts of our website.

8. Third-party links

Occasionally, our website may contain links to third-party sites (such as TripAdvisor or social media platforms). These sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

9. Changes to this policy

Franklyn Travel Tours reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

• Email: info@franklyntraveltours.com